When you can get a refund or credit, how to report a problem with a meal, and how long refunds take. Food is perishable, so options are limited.
Updated October 7, 2026 · TiffinGrab, Ontario, Canada
We aim to be fair while recognizing that prepared food cannot be returned like non-perishable goods.
Refund requests must:
Verbal requests alone (phone or WhatsApp) are not formal claims. Approved refunds require written confirmation from TiffinGrab.
No refund. Trial and weekly plans are priced for lower commitment. No refunds are available except where required by law (see section 7).
Quality issues may be reviewed; we may offer a service credit or replacement as a goodwill gesture only. That is not a guaranteed entitlement.
Monthly fees are generally non-refundable after the subscription has started.
Repeated, documented quality issues (minimum three separate verified incidents in one subscription period) may be assessed. If validated, compensation is typically additional service days, not cash refunds.
Cancel in writing at least 48 hours before your first scheduled delivery for a full refund. Cancellations inside that window are non-refundable.
Report quality issues (stale, spoiled, foreign object, major misdescription) within two hours of delivery. Later reports may be declined because storage conditions may have changed.
Include clear photos, packaging if available, order number, and approximate delivery time.
We aim to respond within three business days. Remedies may include replacement meal, credit for one service day, or—where safety is implicated—written follow-up plus credit.
Refrigerate within two hours of delivery. Claims from improper storage after delivery are not eligible.
Visible damage or leaking: report within two hours with photos. Verified incidents receive a one-day service credit per incident. Same-day re-delivery is not guaranteed.
If your address was serviceable at purchase but we later remove the area for operational reasons, you receive a full pro-rata refund for undelivered days, sent manually by Interac e-Transfer after staff approval, within 14 business days of written confirmation. This does not apply if the address became unserviceable due to inaccurate information from you.
Nothing here limits rights you may have under the Consumer Protection Act, 2002 (Ontario) or other applicable Canadian consumer law. Where the law gives you more, the law prevails.
An approved refund is sent manually by our staff. Nothing is refunded until a staff member approves the request and we email you that confirmation.
Today that refund is an Interac e-Transfer. When card payments through Stripe are available, an approved card refund will go back to that card, and your bank sets how long it takes to appear.
Review may take up to 3–4 weeks from your written request. No refund is started without email confirmation from us.
Examples where we do not issue refunds include:
