Policies

Our terms of service, privacy practices, refund rules, and delivery standards, written for customers in Ontario, Canada. Each one starts with a short version in plain words.

Terms of ServiceEligibility, billing, subscriptions, allergens, acceptable use, liability, and governing law.
Privacy PolicyWhat we collect, how we use it, PIPEDA rights, security, retention, and cookies.
Refund PolicyTrial, weekly, and monthly plans; quality claims; processing times; non-refundable cases.
Delivery PolicyService areas, windows, failed deliveries, packaging, food handling, and weather delays.

Quick answers

Can I get a refund?Trial and weekly plans, no. Monthly plans, yes, if you cancel in writing at least 48 hours before your first delivery.Read
How do I pause my plan?Tell us at least 24 hours before your next delivery. Unused days may be credited to the end of your plan.Read
Something was wrong with my meal.Report it within 2 hours of delivery, with photos, to info@tiffingrab.ca.Read
What if I miss a delivery?We make one attempt. If it fails because of our error, the day is credited.Read
Is the food safe for allergies?Meals are made in a shared kitchen with common allergens. Not suitable for severe allergies.Read
Do you sell my data?Never. We share only what's needed, such as your address for delivery. Interac e-Transfer details stay with us so staff can confirm payment.Read

Still have a question? Email info@tiffingrab.ca or contact us.