Where and when we deliver, what to expect from delivery windows, what happens if a delivery is missed, and how to handle your meals once they arrive.
Updated April 6, 2026 · TiffinGrab, Ontario, Canada
TiffinGrab currently delivers within the following Greater Toronto Area locations:
Serviceability for specific addresses is confirmed at checkout. We may add or remove service areas. If your area is removed after purchase, see the Refund Policy for the applicable remedy.
Delivery is included in the price of subscription plans unless otherwise stated at checkout. We do not add separate delivery, fuel, or hidden fees except for clearly disclosed custom or out-of-area arrangements.
Standard deliveries are made Monday through Friday. Our delivery days may change as we grow. Public-holiday availability will be communicated to active subscribers at least 48 hours in advance. We will notify you of scheduled off-days or holiday closures by email or WhatsApp.
Because routes are optimized daily, we provide estimated delivery windows, not exact times. Windows are typically communicated the evening before or the morning of delivery. Actual time within the window may vary with traffic, weather, and volume.
Our team makes one delivery attempt during your assigned window. If you are unavailable and no safe drop-off instructions were provided, the delivery may be recorded as failed.
We do not issue refunds, credits, or replacements when failure is due to customer unavailability, an incorrect address, locked access without prior instructions, or refusal to accept delivery.
You may authorize a safe drop-off (e.g. doorstep, concierge, neighbour) by notifying us at least 12 hours before your window. Once food is left at the agreed location, our delivery obligation ends. We are not responsible for tampering, theft, or spoilage after drop-off.
If we fail due to our error (e.g. wrong address despite correct information from you, or breakdown with no re-route), the affected day will be credited to your subscription within 24 hours of confirmed failure.
Report damaged packaging within two hours of delivery via WhatsApp +1 (647) 244-9813 or info@tiffingrab.ca with a photo. Verified cases receive a one-day service credit. Same-day re-delivery depends on route capacity and is not guaranteed.
Meals are prepared fresh and packed in food-safe materials. After delivery:
We are not liable for health issues arising from improper handling after delivery.
Severe weather (Environment Canada warnings), road closures, emergencies, or other force majeure events may delay, reschedule, or cancel deliveries. Affected service days are credited to your subscription. We will communicate disruptions by email or WhatsApp as promptly as we can.
